This Privacy Policy applies to Headway Toyota, which is the ‘Website’ created and maintained by Headway Toyota, an authorized dealer of Toyota cars manufactured by Toyota Kirloskar Motor Pvt. Ltd., for informing the various services provided by Headway Toyota, for availing online booking of Toyota cars by registering on the Website and making advance payment (“Services”) through the payment gateway service providers whose link is provided on the Website.
Statement of Privacy
Headway Toyota respects and protects the privacy of individuals (“Users”) who register their personal information and use the Services through the Website.
This Policy describes how we collect, use, protect, or otherwise handle the User’s information on Headway Toyota. This Privacy Policy has been compiled in compliance with and in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Types of Information Collected
While visiting, ordering, or registering on our website, you may be asked to enter your name, email address, mailing address, date of birth, gender, occupation, phone number, etc.
We collect information from you when you:
Fill out a form on our Website
- Register and make a booking order
- Sign up for our newsletter
- Respond to a survey or marketing communication
- Browse the Website to avail of any Services
Purpose and Usage of Information
Once you register or sign in for our Services, you are not anonymous to us.
Headway Toyota uses your information to:
- Process transactions quickly
- Fulfil requests for products and services
- Communicate with you about offers and updates
- We may contact you via:
- Voice calls
- SMS
- We may share information about:
- Special promotions or offers
- New products or services
- Third-party offers that may be relevant to you
WhatsApp Communication Consent
By providing your mobile number on the Headway Toyota website, you expressly consent to receive communications from Headway Toyota via WhatsApp.
- These communications may include:
- Booking confirmations and service updates
- Promotional offers and marketing messages
- Product information and new vehicle launches
- Event invitations and customer engagement activities
- You acknowledge and agree that:
- Your mobile number will be used for WhatsApp communication in accordance with this Privacy Policy
- Messages may be sent through official business accounts or authorised service providers
- Standard messaging/data charges may apply as per your mobile service provider
- You may opt out of receiving WhatsApp communications at any time by:
- Replying with “STOP” to any WhatsApp message, or
- Contact us at enquiry@headwaytoyota.com
Headway Toyota respects your privacy and will not share your mobile number with third parties for their independent marketing purposes without your consent.
Information Sharing and Disclosure
Headway Toyota will not share or disclose the User’s Personal Information except in the following cases:
- When we have your consent
- To provide the product or service requested
- When required by law, court order, or legal process
Security Practices and Procedures
User personal information is password-protected to ensure privacy and security.
We have implemented appropriate technical and organisational measures to ensure secure access and protection of personal data.
Cookie Policy
Once you agree to allow our website to use cookies, you also agree to the collection of data regarding your online behaviour (such as web traffic, pages visited, and time spent on the site).
This data is used to:
- Analyse website performance
- Improve user experience
- Customise content based on user preferences
After statistical analysis, the data is removed from our systems.
Cookies do not give us control over your computer and are only used to enhance your browsing experience.
Disclaimer on Third-Party Sites
If you click on third-party links available on Headway Toyota, you may be redirected to websites that we do not control.
This Privacy Policy does not apply to those websites. We recommend reviewing their privacy policies separately.
Headway Toyota is not responsible for the privacy practices of third-party websites.
Changes / Updates to this Policy
Headway Toyota may update this Privacy Policy from time to time.
We will notify users of significant changes as required by law and post the updated policy on our Website. Users are advised to review this page periodically.
Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, the details of the Grievance Officer are provided below:
Headway Toyota
Mr. Rajesh Panem
Guest Relation Head Phone: +91 73865 35858
Email: crm@headwaytoyota.com
The Grievance Officer will address any discrepancies and grievances related to the collection and processing of user information.
For any queries regarding this Privacy Policy, you may contact us at: enquiry@headwaytoyota.